Refund Policy

Business Information

This Refund Policy is provided by Viewera. For refund requests and inquiries:

• Service Name: Viewera
• Refund Contact: [email protected]
• Response Time: Within 24-48 hours

30-Day Money-Back Guarantee

We stand behind our service and want you to be completely satisfied. If you're not happy with Viewera for any reason, we offer a full refund within 30 days of your initial purchase or subscription renewal.

Eligibility for Refunds

To be eligible for a refund:

• Your refund request must be made within 30 days of the purchase date
• The request must be for your first subscription payment or a renewal payment
• You must contact us directly through our support channels
• Refunds apply to paid subscription plans only (Starter plans are not eligible)

How to Request a Refund

To request a refund, please:

1. Contact our support team at [email protected]
2. Include your account email address and the date of purchase
3. Provide a brief explanation for your refund request (optional but helpful)
4. We'll process your request within 5-7 business days

Refund Processing

Once your refund is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time may take 5-10 business days depending on your payment provider
• You'll receive an email confirmation once the refund has been processed
• Your account access will continue until the end of your current billing period

Non-Refundable Items

The following are not eligible for refunds:

• Starter plan subscriptions (no payment was made)
• Refund requests made after 30 days from the purchase date
• Payments for services that have been used beyond the refund period
• Third-party fees or charges (e.g., payment processing fees)

Subscription Cancellations

You can cancel your subscription at any time from your account settings. Canceling your subscription will stop future charges, but does not automatically trigger a refund. If you cancel within the 30-day refund period, you may be eligible for a refund of your most recent payment. After cancellation, you'll retain access to paid features until the end of your current billing period.

Chargebacks

If you initiate a chargeback through your payment provider instead of contacting us directly, we may temporarily suspend your account while we investigate. We encourage you to contact us first so we can resolve any issues quickly and maintain a positive relationship.

Questions About Refunds

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

• Email: [email protected]
• Response Time: We aim to respond within 24-48 hours

We're here to help and want to ensure you have a positive experience with Viewera.

Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to this page. Your continued use of our service after changes are posted constitutes acceptance of the modified policy.